Refund policy

We want you to be happy with your purchase. If you're not fully satisfied, here's how returns and refunds work.
Returns
You have 14 days from the date you receive your item to request a return. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it. Proof of purchase is required.
To start a return, contact us at keillynanniescare@gmail.com with your order number and reason for return.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Non-returnable items
Certain items may not be eligible for return, including personalized or custom-made products, and items marked as final sale.
Damaged or incorrect items
If your item arrives damaged or you received the wrong item, contact us within 7 days of delivery with photos, and we'll arrange a replacement or refund at no extra cost to you.
Shipping costs for returns
Unless the item is faulty or incorrect, you are responsible for return shipping costs.
Contact us on

keillynanniescare@gmail.com